customer success manager.

the role

As a Customer Success Manager at House of Control, you will be responsible for ensuring that customers achieve their desired outcomes and maximise the value of our products. You will work closely with our customers as a trusted advisor to understand their business needs, help them onboard to the company's platform, and develop and execute strategies to ensure they grow and achieve their goals. Each CSM has their own portfolio with full responsibility for the success and growth from handover and sales to end of contract.

You will be responsible for the following tasks on a daily basis:
- Build and maintain strong long-term relationships with customers, ensuring customer satisfaction and retention
- Work with customers to understand their business objectives and develop strategies to achieve them
- Guide customers through the implementation phase and onboarding process, ensuring they are set up for success
- Conduct product training and workshops to ensure that customers understand the full potential and value of the company's product
- Serve as a project manager when implementing new solutions for existing customers
- Identify growth/expansion opportunities within accounts and work to drive adoption of additional products and services
- Analyse customer data and usage patterns to identify opportunities for increasing revenue and customer lifetime value
- Identify risks and carry out necessary measures to reduce churn and increase customer retention
- Provide guidance on usage and troubleshoot/escalate issues that require attention from other teams within the organisation
- Support the sales organisation in larger sales cases and provide input regularly
- Participate in activities and projects towards product development

skills

- Excellent communication and interpersonal skills, with the ability to build trust with customers
- Strong problem-solving and analytical skills, with the ability to identify issues and develop solutions
- Ability to work at a high speed and manage multiple priorities – time management is key
- Tech savvy and a quick learner
- Strong attention to detail and organisational skills
- Knowledge of SaaS products and experience with customer success metrics and reporting

Proficient in and/or knowledge of CRM software and CS tools is an advantage, e.g.:
- SuperOffice
- HubSpot
- ChurnZero
- Complete Control

others

- As a minimum, a bachelor’s degree in economics, finance, business administration, or related field. Relevant experience can also compensate for a bachelor degree.
- At least 3 years of experience in customer success, account management, or a related field at a SaaS company
- Excellent communication and interpersonal skills
- Experience/understanding of economics and financial reporting is an advantage not a requirement.
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced and dynamic environment
- Experience in project management and/or sales at a SaaS company is a plus
- Experience with financial solutions or similar is a plus
- Knowledge of IFRS16 is an advantage, but not a requirement

what can House of Control offer you?

- Opportunity to influence the business' development
- Professional and personal development opportunities
- Exciting customer-oriented projects
- A compensation package that matches your qualifications
- An attractive bonus scheme
- A workplace that prioritises the well-being of the individual employee
- Competitive wages
- Flexibility and a healthy work/life balance
- Big network and individual development opportunities through Visma
- Nice offices and awesome colleague`s

about house of control

At House of Control, we believe in working together to create success. With our Contract Management and IFRS 16 platform, we are helping CFO’s and their team reduce cost, increase efficiency, reduce risk and improve compliance, by smart digitization. We became part of the Visma group in 2022 which strengthens our position in the market, both nationally and globally.

We are a group of skilled and committed employees spread across offices in Norway, Sweden, and Denmark. We are proud of our culture, where attributes such as opportunity to influence, genuine commitment and humour are in focus. We are a "yes-team" with a positive culture, helping and supporting each other, at the same time as we are no bigger than new team players, who can influence who we are and who we will become. Does this sound like a good match for you?

for further information

For more detailed information regarding this position, please contact Consultant Emma Søvsø Müller by mail emma.muller@randstad.dk or phone on +45 92 92 64 74.

about randstad

At Randstad, we support people and organisations in realising their true potential. We do this by combining the power of today’s technology with our passion for people. We call it Human Forward.
Randstad DK is part of the international Randstad Group, which is the global leader in HR services. With more than 4,900 offices in 39 countries, we are providing work to more than 650,000 people every day.

In Denmark, we are among the leading temp and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding. A position we have achieved due to our expertise in matching qualified candidates with the right job opportunities.