application specialist

mille maegaard-fast, randstad danmark
ansøg nu


københavn/frb., hovedstaden
ingeniør & teknik


Mille Maegaard-Fast
+45 92 92 08 53


Do you see yourself in an international organization that delivers innovative medical solutions, which improve the diagnosis and management of blood cancers and immune system disorders? Are you good at creating strong customer relationships and delivering first class trouble-shooting and customer support?

If you are an open-minded and self-propelled Application Specialist professional with a passion for training customers about new and existing products in the Diagnostics or Life Sciences industry, this role may be perfect for you.

The position is based in Denmark, and you will be working remotely from home. However, up to 40% of your time will be required for traveling within the Nordic region.

areas of responsibility

As Application Specialist at The Binding Site, you are responsible for training the customers regarding updates on software and the use of instruments across the customer segment in the Nordic region.

You will report directly to the General Manager of the Nordics based in Finland and join the Nordic Team. In addition, you will be working closely with Application Specialists located around the world with a primary contact to colleagues at the HQ in the UK. You will also have a close collaboration with the Commercial Manager located in Denmark.

You will spend approx. 10% of your time as a quality representative with the responsibility of making sure that documentation is up to date and that procedures are in place. In order to fulfill this role, you will work closely with the international Quality and Regulatory team at HQ.

In addition, you will be responsible for:
- Using problem solving and analytical skills to assist in the investigation and resolution of customer complaints and enquiries
- Supporting and advising sales, marketing, and technical specialists to identify risks and manage complaints
- Creating and maintaining technical support literature and training materials
- Training and supporting end users, sales, and marketing staff
- Developing and maintaining good working and customer relationships within the Nordic countries
- Conducting technical presentations/ training sessions both in-house and offsite to educate and support customers in the optimal use of Binding Site analyzers, assays, and protocols
- Communicating to line manager, sales and support colleagues advised of any issues and support needs

qualifications and experience

- You have a science-related degree, e.g. Medical Technologist (Lab Tech), Biochemical Engineer Biomedical Sciences, Biochemistry, or Laboratory technician
- You may have 3-5 years of experience within healthcare or life sciences; however, this is not a requirement
- You may have previous experience from a laboratory
- You are able to travel on short notice within the Nordic region
- You are willing to learn and develop your skill set
- You seek to deliver first-class customer support
- You have a good level of English, both written and spoken, and one of the Nordic languages as your native tongue

As a person, you are emphatic and a good communicator with a positive attitude when it comes to delivering exceptional customer service. You have an analytical mindset and thrive in an entrepreneurial environment and adapt to change due to the growth journey of The Binding Site across the Nordic region.

apply and contact information

Apply for the position by clicking "apply now". We review the applications received and conduct interviews on an ongoing basis. Randstad is responsible for the recruitment process on behalf of The Binding Site. We will process your application confidentially, and it will only be shared with your prior consent. If you have any further questions about the position, feel free to contact Consultant Mille Maegaard-Fast on +45 92 92 08 53 or Sourcing Partner Camilla Hansen on +45 48 80 74 85.

join a diverse workforce at the binding site

The Binding Site provides specialist diagnostic products to clinicians and laboratory professionals worldwide. With more than 90% of their products sold overseas, The Binding Site is a truly international organization. Your future colleagues are dedicated to improving patient lives, delivering innovative medical solutions that improve the diagnosis and management of blood cancers and immune system disorders.

Founded by researchers at the University of Birmingham, The Binding Site has continued to build on its strong scientific foundations, supporting research and development within their field and responding to the changing needs of patients, researchers, and clinicians for over 25 years.

about Randstad

At Randstad, we support people and organizations in realizing their true potential. We do this by combining the power of today’s technology with our passion for people. We call it Human Forward.
Randstad DK is part of the international Randstad Group, which is the global leader in HR services. With more than 4,700 offices in 38 countries, we are providing work to more than 650,000 people every day.
In Denmark, we are among the leading temp and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding. A position we have achieved due to our expertise in matching qualified candidates with the right job opportunities.