customer care manager

mathias dahl trankjær, randstad danmark
ansøg nu


hobro, nordjylland
salg & marketing


Mathias Dahl Trankjær
+45 23 32 31 38


On behalf of Ballard Power Systems Europe A/S, Randstad is looking for a Customer Care Manager to the Customer Care department in the Commercial group based in Hobro, Denmark. As part of the newly established Customer Care Organization, Ballard Power Systems Europe A/S wants to increase focus on Service level agreements and Training Academy.

The successful candidate will be responsible for implementation, co-ordination and continuous improvement of their Service Level Agreements and Training Academy in close co-operation with the European Field Service Team and Customer Care team at the Headquarter based in Vancouver.
This role includes leading a small team and being responsible for customer-facing activities, such as selling Service Level Agreements and training programs as well as outlining materials for both areas.

This position will also help to enhance the synergy among Customer Care, Business Operation, Product Line Management and Engineering areas and will ultimately enhance the customer journey and be a vital part of Ballard´s commercial excellence initiatives.

Role & Responsibilities

• Outlining, quoting and negotiating SLA with customers in co-operation with the sales team
• Close co-operation with the Manager of the European Field service team to ensure alignment of SLA conditions and work to be carried out in the field
• Develop and implement strategic plans for the Training Academy – closely co-ordinated with the Headquarter in Vancouver
• Develop and implement policies and procedures for customer care and training academy, selling the organization’s products and providing customer service
• To outline the concept, implement and develop Sales, Product & Service material for training sessions
• Harness customer and market feedback for developing internal training material based on customer integration and usage feedback

Who you are

• Bachelor’s degree in business, engineering or other related fields of study
• 5 – 10 years of related Customer Care/Service experience or alternatively from project sales or
Product Management
• Commercial experience from sales or sales-related position is an asset
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels within diverse organizations
• Fluent in English both verbally and in writing

Why Ballard Power Systems?

• An exciting, independent job in a committed team that is highly dedicated and passionate about bringing Ballard´s zero-emission technology to a large scale commercialization
• Good career opportunities in a growing clean technology company
• A flexible and international workplace with great colleagues and a positive atmosphere

About Ballard Power Systems Europe A/S

Ballard Power Systems Europe A/S is recognized as one of the leading players in the commercial application of fuel cell solutions. Founded in January 2007, Ballard Power Systems Europe A/S is a wholly owned subsidiary of Ballard Power Systems Inc., headquartered in Vancouver, Canada.

Join the team

Apply for the position by clicking "apply now". We review the applications received and conduct interviews on an ongoing basis. Randstad is responsible for the recruitment process on behalf of Ballard Power Systems A/S. We will process your application confidentially, and it will only be shared with your prior consent. If you have any further questions about the position, feel free to contact Senior Consultant Mathias Trankjær on +45 23 32 31 38 or Sourcing Partner Mille Maegaard-Fast on +45 92 92 08 53. Deadline for applications is 20 September 2021. We look forward to hearing from you.

About Randstad

Randstad DK is part of the international Randstad Group, which is the global leader in HR services. With more than 4,800 offices in 38 countries, we are providing work to more than 650,000 people every day.
In Denmark, we are among the leading temp and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg, Kolding and Esbjerg. A position we have achieved due to our expertise in matching qualified candidates with the right job opportunities.