finnish customer service coordinator for l'oréal denmark

opslået
kontakt
tara andersen, randstad danmark
jobtype
vikariat
ansøg nu

jobdetaljer

opslået
lokation
københavn/frb., hovedstaden
jobkategorier
kontor & økonomi
jobtype
vikariat
referencenummer
5818

kontaktinformationer

kontakt
Tara Andersen
telefonnummer
30173422
e-mail
tara.andersen@randstad.dk
ansøg nu

jobbeskrivelse


Randstad is looking for a Finnish speaking Customer Service Coordinator for L'Oréal Denmark


L'Oréal is world leading in beauty, with a mission to provide the best cosmetic innovation for women and men. For the position as a Customer service coordinator at L'Oréal, we are looking for a person, who has an outgoing personality and a proactive attitude.
It’s important that you are interested in working with high-end beauty products, able to handle complex assignments and adapt to a fast changing work environment.

Key Job Accountabilities
As a Customer Coordinator, you will be responsible for managing the order-to-cash process for assigned customers in Finland.
You will be responsible for coordinating all the activities from the order collection to the customer invoicing and take customer specific needs into consideration. Moreover, ensure that the communication flow externally and internally are well established.
The responsibilities as a customer coordinator would be:

• Overall responsibility of customer service for assigned customers
• Be the product expert and offer guidance on the use of the products to the customers
• Order collecting on email - order processing and invoicing
• Managing customer claims and credit note processes
• Internal and external communication about customer specific issues
• Build and ensure great communication and collaboration within logistics, sales and other internal stakeholders
• Propose and implement actions to improve the service provided to the customers and efficiency of work within the customer service
• Participate in Supply Chain projects

It’s required that you have competencies in:
• Customer and service orientation
• You have been working in the programs, SAP and Excel before
• Native language: Finnish + fluent in English.

And, it’s a plus but not a requirement if you have:
• Work experience as a customer service for small entrepreneur customers or experience of order collection and selling by phone.
• Understanding and experience of Supply Chain processes and specifically on the order to cash process.
• Ability to plan and prioritize own work efficiently taking into account deadlines and service standards.
• Ability to build good relationships and work efficiently with customers and internal contacts.
• A team player attitude.
• Strong communication skills.

We offer you
To be part of L'Oréal's organization and working with top quality beauty brands. Where you will be responsible for serving B2B customers with natural skincare products, beauty treatments and cosmetics. We also offer an attractive salary package with a series of attractive company goods and benefits.

Don’t miss-out on this chance - apply today by sending us your CV and application.

We would like your CV and application to be either in danish or english!
We expect the start date to be as soon as possible or if possible January 1th 2019.

Randstad
Randstad is responsible for the recruitment process and we be conducting the interviews accordingly.
If you have any questions regarding this position, please contact Senior-Consultant Tara Andersen at tara.andersen@randstad.dk or at +45 30 17 34 22

Randstad is part of the international Randstad Group, which is the world's largest provider of HR solutions. Every day, Randstad finds jobs for more than 550,000 people worldwide. We maintain offices in 39 countries and are represented in Europe, North and South America and Asia. With 20 branches and inhouse locations spread across the entire country we are among Denmark's leading temporary staff and recruitment agency, a position we have achieved as a result of our labour market expertise and our ability to match qualified candidates with unique job opportunities.