finnish-speaking customer service agent

lone clark, randstad danmark
ansøg nu


københavn/frb., hovedstaden
kontor & økonomi


Lone Clark


Are you looking for the opportunity to use your finely tuned communication skills, and are you eager for a job that caters to your service-oriented nature?

On behalf of BASF, we are looking for a Finnish-speaking Customer Service Agent to join the team in Copenhagen.

Then step into a job that offers a great mix of routine tasks and new daily challenges. Joining the team, you will become part of an international setting where you will quickly find that the team spirit is without comparison and your colleagues always have your back.

The World needs Innovations. BASF needs you.

BASF create chemistry for a sustainable future. They combine economic success with environmental protection and social responsibility. More than 110,000 employees in the BASF Group contribute to the success of BASF customers in nearly all sectors and almost every country in the world. The portfolio is organized into six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of €59 billion in 2020. Further information at

Welcome to the BASF Customer Service team

BASF Coatings Services makes paint for the Automotive Refinish industry. As a lead supplier, BASF operate in the B2B market, selling car paint as well as paint-related products and services to companies in the Nordic countries, UK & Ireland, Poland and the Baltics.

Joining BASF at the office at Kalvebod Brygge in Copenhagen, you will become part of a great Customer Service team. The team consists of thirteen close colleagues of six different nationalities providing services to their customers across the Nordic countries as well as the UK and Ireland.

Provide excellent customer service to customers in Finland

Alongside one of your new colleagues, you will specifically be responsible for supporting B2B customers in Finland, handling both incoming calls and emails as well as a wide range of administrative tasks.

In what is thus a very varied workday, you will answer enquiries on a number of topics, provide information about delivery times and prices, update information in various systems, and handle orders and follow up on loose ends to make sure their customers receive the best possible service.

More specifically, your key tasks will include:

• Processing orders and handling invoicing in SAP
• Following up on back orders
• Handling corrections, complaints and credit notes
• Maintaining customer master data, customer prices and discounts
• Cooperating with warehouses and logistics partners
• Staying in close contact with the regional sales reps and technicians on a daily basis
• Participating in ad hoc assignments such as improvement projects

Room to grow and the chance to impact the way they operate

At BASF, they know that employees are an important part of success. As part of the BASF organization, you can therefore be certain that you will have room and opportunity to grow. You will be supported in developing your own initiatives and improving the way you handle your daily tasks. Ideas to improve overall processes are always welcomed and encouraged, too, and if faced with challenges, one of your colleagues will always be ready to give you great advice.

Excellent Finnish skills and a finely tuned intercultural understanding

Your interpersonal skills and your ability to navigate the Finnish language means you can adapt your communication to whomever you are interacting with. This allows you to build strong relationships with both customers and colleagues.

Moreover, we imagine that you:
• Have 2+ years of experience from a similar position
• Are fluent in Finnish and have a good knowledge of English
• Have experience with B2B clients in Finland
• Have a high level of technical understanding and are comfortable handling various IT systems and programmes (SAP, Salesforce, Excel, etc.)

Recruitment process:

If you can recognize yourself in the above, we would very much like to hear from you as soon as possible. We will process your application confidentially, and it will only be shared with your prior consent. Please apply in English.
If you have any questions about the position, please feel free to contact Chief Consultant Lone Clark on 30173415.

About Randstad:

Randstad DK is part of the international Randstad Group, which is the global leader in HR services. With more than 4,700 offices in 38 countries, we are providing work to more than 650,000 people every day.

In Denmark, we are among the leading temp and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding. A position we have achieved due to our expertise in matching qualified candidates with the right job opportunities.