jobbeskrivelse
Are you a Norwegian-speaking problem solver, and do you enjoy providing great customer service? Then maybe you are the one we are looking for.
For our customer Novasol A/S, Randstad is looking for a Norwegian-speaking Sale & Service Advisor for a permanent position in Aarhus.
about Novasol
Novasol offers 50,000 carefully selected vacation homes across Europe. With over 53 years of experience in this market, they know all there is to know about holiday home rentals.
The vacation rental market has been growing strongly over the last few years, with people looking for the space, flexibility and uniqueness a vacation home can provide. The current global pandemic has only served to strengthen that trend. The summer of 2020 as well as 2021 saw an unprecedented demand, and this trend is not slowing down.
responsibilities
As a Sales & Service Advisor at Novasol A/S, you will be part of their Service department. The team’s function is to ensure that guests get a good customer experience every time they are in contact by phone or email.
You will assist and support guests before, during and after their stay. You will have a varied working day where no two days are the same. Your primary responsibility will be to answer inquiries in the form of calls and emails from Norwegian guests. The inquiries are very versatile, and you will also have to solve the administrative tasks, which the inquiries naturally generate.
Some of your key responsibilities will be:
•Supporting our guests before, during and after their stay
•Sales and upselling to guests and potential guests
•Effectively managing incoming contacts from guests & partners by any channel: phone, email, chat, social media
•Recording specific details of customer & partner contacts & ensuring that action is taken in each and every case
•Effective complaint handling to meet set targets for guest and partner satisfaction
•Working effectively with the team to deliver and exceed KPIs
In addition to this, you would also work with the management team to stay updated on product knowledge and be informed of any changes in company policies and processes.
required competencies / skills:
We imagine that you have experience with customer service, e.g. from a call center, a store or similar job, where providing good service is a requirement. Besides that, it is essential that you have Norwegian language skills on native level and basic verbal and written communication skills in English.
In addition, you have the following competencies:
•Fast typing skills with a high degree of accuracy
•Strong problem-solving skills
•Enthusiastic, logical, proactive, curious, flexible and positive attitude
•Ability to exercise independent judgment on situations
•Ability to work in a fast-paced environment
•Ability to handle multiple inbound channels at the same time.
It’s also important that you are a team player with the ability to build and maintain relationships, both internally & externally. In that connection, you are motivated by your own as well as the team's performance in a very number-driven environment.
In addition to that, it is an advantage if you have experience in the use of Salesforce or other similar CRM software.
additional information:
The job requires flexibility in relation to work hours as work hours may be during the day, the evening and on the weekends.
•Working hours will be in the period between Monday-Friday from 9 AM – 6 PM and
•Saturday 12 – 8 PM (approximately every third weekend)
•This job is a full-time position (37 hours a week)
•Start-up will be as soon as possible
application and contact
If you are interested in this job position, you can apply directly on our website by clicking “Ansøg nu”. If you have any questions regarding this job position, please contact Consultant Stine Bomberg on tel. +4525970813 or Mie Larsen on tel. +45 29293124.
We look forward to hearing from you.
about randstad
Randstad DK is part of the international Randstad Group, which is the world's largest provider of HR solutions. With over 4,700 offices in 38 countries, we provide work to more than 650,000 people worldwide every day.
In Denmark, we are among the leading temporary employment and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding. A position we have achieved because we, as experts in the labor market, manage to match qualified graduates with the right job opportunities.