swedish-speaking customer consultant

opslået
kontakt
mie larsen, randstad danmark
jobtype
fastansættelse
ansøg nu

jobdetaljer

opslået
lokation
aarhus og omegn, midtjylland
jobkategorier
kontor & økonomi
jobtype
fastansættelse
referencenummer
9010

kontaktinformationer

kontakt
Mie Larsen
e-mail
mie.larsen@randstad.dk

jobbeskrivelse


Är du problemlösande, entusiastisk och svenskspråkig? Är du detaljorienterad och har erfarenhet av kundservice? Då är du kanske den vi söker.

For our customer Novasol A/S, Randstad is looking for a Swedish-speaking customer consultant for a permanent position in Aarhus.

About Novasol

Novasol offers 50,000 carefully selected vacation homes across Europe. With over 53 years of experience in this market, they know all there is to know about holiday home rentals.

The vacation rental market has been growing strongly over the last few years, with people looking for the space, flexibility and uniqueness a vacation home can provide. The current global pandemic has only served to strengthen that trend. The summer of 2020 as well as 2021 saw an unprecedented demand, and this trend is not slowing down.

Responsibilities

As a customer consultant at Novasol A/S, you will be part of their Owner Service department. Here, no two days are the same, and your primary responsibility will be to answer inquiries in the form of calls and emails from Dutch homeowners. The inquiries are very versatile, and you will also have to solve the administrative tasks, which the inquiries naturally generate.

In the Owner Service department, it is your most important responsibility to ensure that homeowners receive a attentive and professional service. The department's function is to ensure that homeowners get a good customer experience every time they are in contact by phone or email.

Therefore, your main responsibilities will be:
- To support the Swedish vacation home owners
- To be in dialogue with homeowners and partners via various channels: phone, email, chat, social media
- To examine responses or solutions as needed within the company policies
- To act as a sparring partner and help identify areas for improvement
- To work effectively with the team to deliver and thus comply with established KPIs

Your profile

We imagine that you have experience from a customer service role, a call center or similar job, where providing good service is a requirement. In addition, you have the following competencies:
- Native-level Swedish language skills (essential)
- Good communication skills and good customer service skills
- Effective writing skills with a high degree of accuracy
- Detail-oriented
- Strong problem-solving skills
- Team player with the ability to build and maintain relationships, both internally and externally
- Motivated by your own as well as the team’s performance in a KPI-driven environment

In addition, it is an advantage if you have experience using Salesforce or other similar CRM software.

Novasol offers

At Novasol, you become part of a team of ambitious, skilled and committed colleagues who create results and stand up for each other. At the same time, you become part of a dynamic organization with plenty of opportunities to develop, both nationally and internationally.

This is a 37 hour position with working hours from 8 AM – 4 PM. There may also be some weekend shifts.

In addition, there is an attractive pension scheme as well as health insurance, lunch scheme, discounts on renting vacation homes in Europe and a number of other attractive staff benefits.

Application and contact

If you are interested in this job position, you can apply directly on our website by clicking “Ansøg nu”. If you have any questions regarding this job position, please contact Mie Larsen on email: mie.larsen@randstad.dk

We look forward to hearing from you

About Randstad

Randstad DK is part of the international Randstad Group, which is the global leader in HR services. With more than 4,700 offices in 38 countries, we are providing work to more than 650,000 people every day.

In Denmark, we are among the leading temp and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding. A position we have achieved due to our expertise in matching qualified candidates with the right job opportunities.