ready for the next step?
Secure a role as a customer service representative or telemarketing consultant that matches your skills, promotes your work-life balance, and helps you achieve your goals.
We provide you with access to a range of job opportunities in customer service and telemarketing through permanent, temporary, or contract-based positions with the best employers in denmark.
what you get
We give you the opportunity to work in a dynamic environment where development and competence building is a natural part of the profession.
A job in customer service and telemarketing is notorious for providing a solid foundation for your future career. From day one, you'll develop communication, problem-solving and customer service skills - valuable attributes that can be applied to most jobs and industries. You'll gain experience that will boost your career, no matter where your ambitions lie.
career development and competitive salary
Often a customer service and telemarketing role offers flexibility in your working hours and a competitive salary with many benefits. You'll have the opportunity to explore different roles across industries - from telecommunications to finance and healthcare - and gain valuable experience in customer service and technology. Join a great work environment that prioritizes your success and development and offers ongoing training.
are you a skilled customer service representative?
A good customer service representative possesses excellent communication skills, problem-solving abilities, empathy, patience, and a deep product understanding. As a Customer Service Representative, you must be able to communicate clearly and effectively, identify and resolve issues quickly, and show understanding of the customer's situation. Your in-depth knowledge of the company's products and services enables you to provide accurate information, while your flexibility and adaptability ensure you can handle different customer types and unexpected challenges with ease. These skills are essential to deliver an exceptional customer service experience and contribute to the company's success.
are you passionate about telemarketing?
A successful telemarketer drives sales using a proactive and goal-oriented mindset. The role requires the persistence to overcome rejection, good sales techniques, and the ability to quickly qualify leads. You must be able to convincingly present products and services while actively listening to customer needs. Your ability to create and maintain relationships ensures that customers feel valued and understood. With in-depth knowledge of the company's products, you can provide detailed and precise information, which contributes to increased sales and customer satisfaction.
find a job that matches your talent.
frequently asked questions about customer service and telemarketing jobs.
We have collected answers to the most frequently asked questions below. If you have any further questions, you are always welcome to contact us directly.
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what types of roles do you offer in customer service and telemarketing?
We continuously receive new job openings from our clients and often offer a wide range of positions, including customer service representative, telemarketing consultant, support consultant, team leader, and supervisor.
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what is customer service?
Customer service refers to a department within a company that handles relations between customers and the company itself. This area is often the first point of contact for new customers, and it is also the unit that customers contact on an ongoing basis when they have questions, complaints or enquiries for the company.
Customer service is often provided in the form of either telephone assistance or email. Chat functions are also increasingly being implemented in many customer service teams. Here, you can get written help from a customer service representative or a bot.
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what is the salary for a customer service representative?
Your salary as a customer service representative in Denmark can vary significantly depending on the company you are employed by. There is no fixed minimum wage for the role, and compensation is therefore usually the result of a negotiation between you and your employer.
A typical starting salary is around 25,000 DKK before tax, but it can easily be higher if, for instance, you bring prior experience or are taking on greater responsibility.
Additionally, a long list of factors can impact the size of your salary in a customer service position. The company’s size and brand can be an important parameter. moreover, aspects like team bonuses or performance bonuses may also come into play.
If you work evening or weekend shifts, you will often receive supplements for these shifts, which will also affect your total compensation.
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what is telemarketing?
Telemarketing is a specific method used to acquire new customers, sell products, or nurture existing customers via the telephone. It often consists of booking meetings, as the actual sales transaction rarely takes place over the phone. Furthermore, telemarketing is predominantly a B2B (business-to-business) marketing method, as companies in Denmark are not permitted to contact private citizens directly via telephone for sales purposes.
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what does a customer service representative do?
As a customer service representative, you are the link between the customers and the company. You are responsible for handling customer enquiries via telephone, email, or chat.
The specific content of a customer service representative role will naturally vary depending on the industry you are servicing. However, there are still certain common threads in the workflow across different sectors. Your work will typically consist of:
- answering customer enquiries
- advising on the company’s products and services
- handling and managing complaints
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what does a telemarketing job entail, and what qualifications are required?
A telemarketing job involves a significant amount of customer contact via the telephone. It is your responsibility to make B2B (business-to-business) calls directly to the company's customers or new potential clients. The goal of the call is either sales or marketing, and you must try to book a meeting with a view to a sale, or ascertain whether the potential customer is even interested.
A telemarketing job requires good conversational skills and a keen eye for sales. You must also have a strong understanding of, and specific insight into, the products or services you are marketing or selling. You do not necessarily need prior experience, as you can often be trained within the company.