what is an it support?
As an IT support technician or officer, you install and configure computer systems. You use your knowledge of information technology to diagnose software and hardware faults to solve technical and application problems. You solve the issues in person if your job is to monitor internal computer systems or over the phone when dealing with external clients.
Some IT support specialists are tasked with providing instructions to customers on using business-specific software. You help clients understand the functionality of various applications. That means you assist with the installation or upgrades of the software applications. You also answer questions related to the programmes, like re-establishing internet connections or diagnosing issues in household IT products like Wi-Fi routers.
find your next jobhvad laver en IT-supporter?
Som IT-supporter installerer og konfigurerer du computersystemer. Du bruger din viden om IT til at diagnosticere software- og hardwarefejl og til at løse tekniske udfordringer i diverse programmer. Du kan både skulle løse opgaver personligt, hvis du arbejder med interne computersystemer eller over telefonen, hvis du har med eksterne kunder at gøre.
Nogle specialister i IT-support har til opgave at give kunderne instruktioner i brug af virksomhedsspecifik software. Du hjælper kunderne med at forstå funktionaliteten af forskellige programmer. Det betyder, at du hjælper med installation eller opgradering af softwareprogrammer. Du besvarer også spørgsmål relateret til programmerne, som f.eks. genetablering af internetforbindelser eller diagnosticering af udfordringer i IT-produkter, såsom Wi-Fi-routere.
job som IT-specialist?
Hos Randstad har vi mange kunder, som har brug for dygtige IT specialister. Registrér dig i vores database og øg dine jobmuligheder.
opret profilaverage salary of an it support
As an IT support, your compensation package depends on various factors. While most employers don't demand formal educational qualifications, having some IT support-related certifications improves your earnings. Additional qualifications strengthen your knowledge of information technology, and you can negotiate a higher salary.
Newly trained IT support workers have minimal experience, which lowers their salary expectations. As your experience and knowledge in IT improve, you receive a higher salary. Your area of expertise also influences your earnings. When you work on complex IT support specialisations like computer networks or computer systems installation, you earn more than those providing phone support.
The hours you work also affect your earnings. IT support jobs are available in part-time and full-time roles. Your hourly rates are lower when you work part-time than IT support workers working full-time.
types of it support
Some areas of specialisation for IT support officers include:
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1st line it support
As a 1st line IT support, you are the first point of contact for users with IT issues. You rely on your extensive knowledge of information technology to resolve issues promptly. You also provide support on network issues by phone or via the internet.
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2nd line it support
When a 1st line IT support cannot handle a technical issue, they escalate it to the 2nd line IT support. A 2nd line IT support uses their in-depth knowledge of a company's products to deal with customers' problems.
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3rd line it support
As a 3rd line IT support, you diagnose and solve complex IT issues that a 1st and 2nd line support officer cannot fix. The role requires specialist knowledge in IT support.
øg dine jobmuligheder
Registrer dig i vores kandidatdatabase. På den måde får vores rekrutteringskonsulenter adgang til dit CV og mulighed for at matche dig med relevante jobmuligheder.
upload CVworking as an it support
IT support involves assisting users with installing and troubleshooting computer systems and network connectivity issues. Read on for details on IT support specialists' duties, work environments and schedules.
arbejdsmiljø og arbejdstider
En IT-supporter arbejder på et kontor i et dynamisk arbejdsmiljø. Selvom du bruger meget tid på at yde telefonsupport fra dit skrivebord, indebærer din rolle også, at du bevæger dig rundt.
Nogle gange installerer du computersystemer, netværksenheder eller servere, som kan være
placeret i trange og dårligt oplyste rum. Det er vigtigt at være i god fysisk form for at kunne flytte computerkomponenter og tungt udstyr. Når du arbejder i et IT-konsulentfirma, indebærer stillingen, at du tager ud til kunderne for at løse computerproblemer. Du kan også arbejde remote og yde telefonsupport.
hvem er dine kolleger?
Som IT-supporter er dine kolleger blandt andet helpdesk-analytikere, tekniske supportmedarbejdere, teknikere, testingeniører og netværksingeniører. Du arbejder også sammen med softwareudviklere og tekniske salgsingeniører, samt andre specialister, der kan omfatte elektroingeniører, kundeservicemedarbejdere, kundeservicemedarbejdere og servicedeskanalytikere.
arbejdstider
I en fuldtidsstilling arbejder en IT-supporter almindelig kontortid fra kl. 8 til 6 eller 9 til 17, men i mange stillinger med IT-support kan der også være tale om aften- eller weekendvagter. Du kan skulle arbejde ekstra i forbindelse med installationer eller systemopgraderinger. I virksomheder, der yder support døgnet rundt, arbejder du sandsynligvis i skiftehold, herunder nathold og tidlige morgenhold. Der er mulighed for deltidsarbejde, eller du kan arbejde på korttidskontrakter.
hvem er dine kolleger?
Som IT supporter arbejder du ikke kun sammen med andre teknikere. Du har også en tæt kontakt til mange andre afdelinger i virksomheden.
find dine næste kolleger herit support skills and education
The following educational qualifications improve your career as an IT support:
advantages of finding an it support job through Randstad
Finding your IT support job through Randstad provides important advantages such as:
- a wide variety of training and development opportunities
- an experienced contact person to provide help if needed
- a range of opportunities in your area
- get paid weekly or monthly, depending on the job
- temporary and permanent contracts
Want a permanent contract? A temporary job as an IT support is often a stepping stone to an attractive permanent job. Every year, thousands of people earn a permanent contract with great employers thanks to a temporary job found through Randstad. What's more, many companies recruit their permanent employees through Randstad too!
FAQs
FAQs about working as an IT support
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what are the roles of an IT support?
As an IT support, you install computer hardware and software programmes. You also configure computer systems and ensure the network functions as expected. Apart from installation, you monitor and maintain computer networks and systems. You also respond to IT issues and customer requests over the phone and provide technical support. Want to learn more about working as an IT support? Then check out this article.
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what skills are required for IT support?
As an IT support, you rely on communication skills to communicate with end users and help them resolve problems. You require great listening to understand their issues and provide accurate solutions. Diagnostic skills help you quickly identify computer system issues and find prompt answers. Want to learn more about working as an IT support? Then check out this article.
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is it support stressful?
As an IT support professional, you are constantly under pressure to complete installations or resolve network connectivity problems within a specified timeline. However, if you plan your time well, you can work through the support tickets with minimal stress. Want to learn more about working as an IT support? Then check out this article.
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are it support jobs good?
An IT support job is a great career with a relatively good compensation package. You have a chance to help people and improve efficiency in organisations. IT support jobs also have excellent opportunities for career progression. Want to learn more about working as an IT support? Then check out this article.
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how do I apply for an it support vacancy?
Applying for an IT support job is easy: create a Randstad profile and search our IT support job offers. Then simply send us your CV and cover letter. Need help with your application? Check out all our job search tips here!
